Help Center

Support & Help Center

We're here to help you succeed with Play the Event

How Can We Help?

Choose the support channel that best fits your needs

Documentation

Read the guide to the main features

FAQ

Find answers to the most common questions

Frequently Asked Questions

Quick answers to common questions

Account & Registration

How do I create an account?

Click 'Sign Up' in the navigation bar, enter your email, name, and password. You'll get instant access to all features.

Is my data secure?

Yes. The connection is encrypted (SSL/TLS), passwords are stored with BCrypt hashing and your data is never sold to third parties. How we handle it is explained in the privacy policy.

Can I delete my account?

Yes, you can delete your account anytime from your profile settings. All your data will be permanently removed.

How do I change my password?

Go to Profile > Settings > Security and click 'Change password'. If you forgot your password, use the 'Forgot password' feature from the login page.

What plans are available?

We offer Starter and Pro plans for individuals, a dedicated plan for associations, and Business and Enterprise plans for organizations. There is no permanent free plan: prices, limits and the content of each plan are on the Pricing page.

Events

How many events can I create?

It depends on your plan. The free plan for individuals allows 3 active events; paid plans raise the limit, and from the higher plans events are unlimited. The figures for each plan are on the pricing page.

Can I invite unlimited guests?

The number of guests per event depends on your plan: 50 on the free plan for individuals, more on the paid plans, with no limit on the higher ones. The full table is on the pricing page.

How does the relationship graph work?

You define relationships between guests using 40+ types (family, friends, colleagues). Our AI detects conflicts and optimizes seating arrangements for best social dynamics.

Can I manage festivals and multi-day events?

Yes! The platform supports festivals with multi-stage lineups, artist management, daily scheduling, and complex logistics for multi-day events.

How does attendee check-in work?

You can use QR code check-in (scan with smartphone) or manual check-in from the attendee list. The system tracks attendance in real-time with live statistics.

Budget & Expenses

How does expense splitting work?

You can split costs equally, by consumption tracking, by custom percentages, or manually. The system calculates who owes what automatically.

Can I export financial reports?

Yes! Export detailed budget and expense reports in PDF or Excel format for record-keeping or sharing.

What currencies are supported?

We support all major currencies. You can set your preferred currency in event settings.

How does event crowdfunding work?

You can create a funding campaign for your event, set a goal, and share the link. Contributors can donate directly via Stripe securely.

Free Tools

Do I need to register to use the tools?

No! All 85+ tools are completely free and accessible without registration. You can use them directly from the browser, even on mobile.

What types of tools are available?

We have calculators (budget, catering, staff, ROI), analyzers (SWOT, PESTEL, risks), generators (checklists, contracts, names), AI/ML tools (sentiment, forecasting, clustering), and niche tools (weddings, festivals, sports).

Can tool results be exported?

Yes, most tools allow exporting results to PDF or JSON. You can also share results via a direct link.

Privacy & Security

Are you GDPR compliant?

We process data according to the European GDPR. Data is stored on a server in Germany; from your profile you can download it in an Excel file and delete your account. Providers, transfers and retention periods are in the privacy policy.

Do you use Google Analytics or third-party trackers?

We use Google Analytics 4: its cookies are set only after consent in the banner, but the script loads on every page and, even before consent, sends Google cookieless signals that include the IP address. We do not sell data to third parties. Details are in the privacy policy.

How is payment data protected?

Payments are handled by Stripe (PCI DSS Level 1 certified). We never store credit card data on our servers. Communication is protected by SSL/TLS encryption.

Quick Help

Tools and resources to get you started fast

User guide

Step-by-step explanations of the main features, on the Documentation page

Protected data

Encrypted connection (HTTPS), passwords stored with BCrypt hashing and data on a server in Germany

Reply within 2 working days

Write to info@playtheevent.com: it is the only support channel. The more details you give us about the event and the problem, the more precise our answer

Service status

Checking the status of the services.

Still Have Questions?

Don't hesitate to reach out - we're here to help!