Email Support
Send us an email: we reply within 2 working days.
info@playtheevent.comWe're here to help you succeed with Play the Event
Choose the support channel that best fits your needs
Send us an email: we reply within 2 working days.
info@playtheevent.comRead the guide to the main features
Find answers to the most common questions
Quick answers to common questions
Click 'Sign Up' in the navigation bar, enter your email, name, and password. You'll get instant access to all features.
Yes. The connection is encrypted (SSL/TLS), passwords are stored with BCrypt hashing and your data is never sold to third parties. How we handle it is explained in the privacy policy.
Yes, you can delete your account anytime from your profile settings. All your data will be permanently removed.
Go to Profile > Settings > Security and click 'Change password'. If you forgot your password, use the 'Forgot password' feature from the login page.
We offer Starter and Pro plans for individuals, a dedicated plan for associations, and Business and Enterprise plans for organizations. There is no permanent free plan: prices, limits and the content of each plan are on the Pricing page.
It depends on your plan. The free plan for individuals allows 3 active events; paid plans raise the limit, and from the higher plans events are unlimited. The figures for each plan are on the pricing page.
The number of guests per event depends on your plan: 50 on the free plan for individuals, more on the paid plans, with no limit on the higher ones. The full table is on the pricing page.
You define relationships between guests using 40+ types (family, friends, colleagues). Our AI detects conflicts and optimizes seating arrangements for best social dynamics.
Yes! The platform supports festivals with multi-stage lineups, artist management, daily scheduling, and complex logistics for multi-day events.
You can use QR code check-in (scan with smartphone) or manual check-in from the attendee list. The system tracks attendance in real-time with live statistics.
You can split costs equally, by consumption tracking, by custom percentages, or manually. The system calculates who owes what automatically.
Yes! Export detailed budget and expense reports in PDF or Excel format for record-keeping or sharing.
We support all major currencies. You can set your preferred currency in event settings.
You can create a funding campaign for your event, set a goal, and share the link. Contributors can donate directly via Stripe securely.
No! All 85+ tools are completely free and accessible without registration. You can use them directly from the browser, even on mobile.
We have calculators (budget, catering, staff, ROI), analyzers (SWOT, PESTEL, risks), generators (checklists, contracts, names), AI/ML tools (sentiment, forecasting, clustering), and niche tools (weddings, festivals, sports).
Yes, most tools allow exporting results to PDF or JSON. You can also share results via a direct link.
We process data according to the European GDPR. Data is stored on a server in Germany; from your profile you can download it in an Excel file and delete your account. Providers, transfers and retention periods are in the privacy policy.
We use Google Analytics 4: its cookies are set only after consent in the banner, but the script loads on every page and, even before consent, sends Google cookieless signals that include the IP address. We do not sell data to third parties. Details are in the privacy policy.
Payments are handled by Stripe (PCI DSS Level 1 certified). We never store credit card data on our servers. Communication is protected by SSL/TLS encryption.
Tools and resources to get you started fast
Step-by-step explanations of the main features, on the Documentation page
Encrypted connection (HTTPS), passwords stored with BCrypt hashing and data on a server in Germany
Write to info@playtheevent.com: it is the only support channel. The more details you give us about the event and the problem, the more precise our answer
Checking the status of the services.
Don't hesitate to reach out - we're here to help!