General Terms and Conditions of Sale - Play the Event

1.1 The Seller

The Seller is a natural person:

Federico Calò

• Address: Viale Italia 292, 73010 Soleto (LE), Italy
• Italian tax code (codice fiscale): CLAFRC98E07D862Q
• Website: playtheevent.com
• Email: info@playtheevent.com (single contact for sales, support, withdrawal and legal matters)

The Seller does not hold a VAT number. The Seller's identification details are shown on the payment receipts issued through Stripe and, from the opening of a VAT number, on the invoices (Section 3.5).

1.2 The Customer

The Customer is the natural or legal person who purchases a paid subscription plan or a Single-event pass (Section 3.8) for the Play the Event Platform. For the purposes of these General Terms and Conditions of Sale ("GTCS"), the Customer may be:

Consumer: a natural person acting for purposes outside any trade, business, craft or profession that person may carry on. The provisions of Italian Legislative Decree No. 206/2005 (Italian Consumer Code) apply to Consumers and, in case of conflict with these GTCS, the provisions of the Italian Consumer Code prevail.

Business Customer: a natural or legal person acting in the course of their trade, business, craft or profession, including associations, non-profit bodies and organisations of any kind. The protections provided for Consumers by Italian Legislative Decree No. 206/2005 do not apply to Business Customers, unless the law provides otherwise.

At the time of purchase the Customer states whether they are acting as a Consumer or as a Business Customer. A Customer who provides a VAT number is treated as a Business Customer.

2.1 SaaS Licence, Not a Sale of Software

These GTCS govern the purchase of subscriptions and Single-event passes for the Play the Event SaaS (Software as a Service) platform. The contract concluded is not a sale of software nor a transfer of intellectual property, but the grant of a temporary, non-exclusive and non-transferable licence to access the Services of the Platform over the internet, for the duration of the subscription or of the Pass and within the limits of the Plan subscribed to or of the Pass purchased.

The Customer does not purchase the software, does not hold a copy installed on their own systems and does not acquire any intellectual property right in the Platform or its components, except as expressly provided in Section 8 of the Terms and Conditions of Use (the User's rights in their own Content).

2.2 Description of the Service

The Services include:

• access to the web platform playtheevent.com and its applications;
• use of the features included in the Plan subscribed to;
• storage of the user's data on the cloud infrastructure used by the Seller, described, with the related providers and transfers, in the Privacy Policy;
• support by email at info@playtheevent.com;
• software updates and improvements included in the Plan, at no additional cost.

2.3 Accessibility

The Services are accessible via web browser (Chrome, Firefox, Safari, Edge, recent versions) and do not require any client-side software installation. The Customer is responsible for having an internet connection adequate to use the Services.

2.4 Sale of Tickets for Events

These GTCS govern the sale of Subscriptions by the Seller. They do not govern the sale of tickets that an Organiser offers through the Platform for their own Events: that contract is concluded between the Organiser and the buyer, and the Seller only provides the technical and payment collection service. The Platform supports the organisation of events and does not handle SIAE matters: it is not an automated ticketing system recognised as suitable, does not issue access titles valid for tax purposes and does not deal with copyright and performers' rights, which remain the sole responsibility of the Organiser. Ticket sales are permitted only for Events not subject to the SIAE and tax requirements on access titles, with the Organiser's declaration, the checks, the suspension and the refunds to buyers provided for by Section 5.10 of the Terms and Conditions of Use, which prevails on these matters. For Events subject to those requirements the Platform does not sell tickets and the Organiser uses an external ticketing system of its own choice; if admission is paid, the Organiser must provide on the Event page the link to the external ticketing system on which it sells the tickets, and without that link the Event is not published. The link is neutral: the Platform does not show the prices, and the Seller receives no fee, charges no commission on those sales and is not liable for the external ticketing system or the sales made through it. If the regulated Event has free admission, the link is optional when access titles are issued, for example complimentary tickets to count seats, and the Organiser may instead manage free tickets on the Platform, which are not titles valid for tax purposes; it is not required when no access titles are issued (Section 5.10.11 of the Terms and Conditions of Use). The commission on tickets follows Section 3.6.

3.1 Private Plans (for Individuals and Families)

Main limits and features by plan:

Private Free: 3 active events, 50 participants per event, 50 invitations/month, 10 tasks per event, 1 location, 50 contacts in the address book, relationship graph (50 people). Includes basic event management, RSVP, simple timeline, basic expense management. "Powered by Play the Event" branding on invitations.

Private Starter (€4.99/month or €49/year): 10 active events, 100 participants per event, 200 invitations/month, unlimited tasks, 3 locations, 200 contacts, relationship graph (200 people). Adds: smart expense splitting, advanced relationship graph (40+ types), 5 invitation templates, basic statistics dashboard, email notifications.

Private Pro (€9.99/month or €99/year): unlimited events, 300 participants per event, 500 invitations/month, unlimited tasks, 5 locations, unlimited contacts, unlimited graph. Adds: ML/DL analytics (no-show prediction, sentiment, clustering), Excel/CSV export, multi-currency, QR code check-in, 24-month event history.

Private Premium (€19.99/month or €199/year): unlimited events, 1,000 participants per event, 2,000 invitations/month, 10 locations, everything unlimited. Adds: complete advanced analytics (forecasting, anomaly detection), automatic monthly reports, co-organisers (up to 3), unlimited event history.

Single-event pass: an alternative to the Subscription for those organising a single event, described in Section 3.8.

3.2 Business Plans (for Companies and Organisations)

The tax treatment of prices, currently without VAT, is described in Section 3.5. Business Plans are on sale only from the opening of the Seller's VAT number (Section 3.5, letter d); until then they cannot be purchased, and during the Beta they remain free like the other Plans (Section 3.6).

Business Starter (€29/month or €290/year): unlimited events, 200 participants per event, 1,000 invitations/month, 5 team members, 5 locations. Includes: multi-user with roles (Admin, Editor, Viewer), expense splitting and multi-currency, ML/DL analytics, unlimited graph, export in all available formats, advanced dashboard, QR code.

Business Professional (€79/month or €790/year): unlimited events, 500 participants per event, 5,000 invitations/month, 15 team members, unlimited locations. Adds: predictive analytics, anomaly detection, custom reports and dashboards, unlimited history.

Business Enterprise (€199/month or €1,990/year): wider usage limits, onboarding and training agreed with the Customer.

Business Custom (from €499/month): tailored price and content, set out in the specific contract under Section 12.3. For information: info@playtheevent.com.

3.3 Plan for Associations and Non-Profits

Reserved for non-profit organisations (third-sector bodies, social promotion associations, voluntary organisations, ONLUS and equivalent associations) with verified documentation.

For associations there is a single Plan, billed annually with no monthly option.

To request the Association Plan, send the documentation (articles of association, deed of incorporation, tax code of the association, registration in the RUNTS or equivalent) to info@playtheevent.com. Verification normally takes up to 3 working days.

3.4 Add-Ons and Additional Services

An add-on can be purchased only when it appears on the pricing page. During the Beta no add-on is sold: all available features are free (Section 3.6).

3.5 Tax Regime and Document Issued

• a) No VAT today. The Seller is a natural person without a VAT number (Section 1.1) and sells Subscriptions as an occasional service (prestazione occasionale). The fee is not subject to VAT because the Seller is not a VAT-registered person, and the prices in this Section 3 neither include nor add VAT: the price shown is the total price paid by the Customer, whether Consumer or Business Customer.
• b) What the Customer receives. For every payment the Customer receives by email the payment receipt issued by Stripe, the provider that handles payments on the Seller's behalf. The receipt shows the date, the Plan, the amount paid and the Seller's details registered with Stripe, and remains available in Stripe's payment portal, which opens from the Account profile. The Stripe document, however it is titled, is not a VAT invoice: until the change described in letter d) the Seller does not issue invoices.
• c) Withholding tax. Withholding tax does not apply to Consumers. Until the Seller has a VAT number, Business Plans are not on sale (Section 3.2). In any case the total cost for the Customer remains the price shown.
• d) When things change. When revenue exceeds the threshold of €5,000 or the Seller opens a VAT number, whichever comes first, the Seller becomes subject to VAT: from that date the Seller issues invoices, including electronic invoices under Section 11, and applies VAT in accordance with the legislation in force (for Consumers with VAT-inclusive prices; for Business Customers with the applicable regime, including the reverse charge for Business Customers established in another EU Member State). The Seller announces the change and the resulting prices at least 30 days in advance, in the manner set out in Section 15.1; if the total price increases, the Customer may withdraw under the same Section.

3.6 Prices during the Public Beta

For the entire duration of the Beta (Section 4.6 of the Terms and Conditions of Use) all subscription Plans are free, no available feature is excluded from free use and no amount is charged. The prices shown in this Section 3 remain visible and are those that will apply after the Beta, subject to changes notified with the required notice. The Platform's commission on transactions follows Section 5.9 of the Terms and Conditions of Use: 0% during the Beta for both ticket sales and supplier bookings; from the end of the Beta, 15% on supplier marketplace bookings and, on ticket sales, a separate commission between 2% and 5%, whose exact value is published before the end of the Beta; it is not retained on tickets refunded to buyers following the suspension of sales (Section 5.10.6 of the Terms and Conditions of Use). Ticket sales are permitted only for the Events referred to in Section 2.4. The commission does not concern Subscription prices. The promotional code FREE_ACCOUNT_26 cannot be used by Accounts created after the end of the Beta; those who have already used it keep the benefit obtained, on the conditions and for the duration stated at the time of use (Section 4.6.6 of the Terms and Conditions of Use). After the Beta there is no permanent free plan: the "Private Free" and "Free" rows in the tables apply until the end of the Beta.

3.7 Beta Tester Discount

• a) Who is entitled. Individuals, including those acting as Consumers, and businesses and associations (Business Customers, Section 1.2) that created at least one Event with their Account during the Beta, as stated in the Beta Terms. The discount is granted to the Account holder: to the individual, if the Account belongs to an individual; to the organisation (not to the person who registered it), if the Account belongs to a business or an association. It cannot be transferred.
• b) How much, on which Plans and for how long. A 30% discount on the list price of any paid Plan, monthly or annual, for 12 months from the first payment of the Subscription.
• c) How to get it. The Seller sends a personal promotional code to the Account's email address; the Customer enters it on the payment page when choosing the Plan. Before confirming the order the Customer sees the discounted price and the duration of the discount. The discount is not applied automatically: without the code the list price is charged.
• d) What is still to be published. The window for activating the discounted Subscription and what happens to the discount on cancellation are published in the Beta Terms before the end of the Beta and repeated in the notice under Section 4.6.4 of the Terms and Conditions of Use.
• e) What it does not cover. The discount does not apply to the commission on transactions or to add-ons, cannot be converted into cash and cannot be combined with other promotions, unless otherwise stated in writing.
• f) When it ends. When the period expires, the list price in force applies, notified at least 30 days in advance.
• g) Badges and invitations give no entitlement to any discount or financial benefit (Section 4.6.5 of the Terms and Conditions of Use).

3.8 Single-event Pass

• a) What it is. The Pass is a one-off purchase, not a Subscription: it gives the features of the Pro level on a single Event, chosen at the time of purchase. It is digital content supplied on a non-tangible medium (Section 7.6). It cannot be transferred to other Events or other Accounts and does not change the Account's Plan for the other Events.

• b) Who can buy it. Anyone with an Account, Consumer or Business Customer. The price is the total price of Section 3.5, letter a).

• c) How long it lasts. The Pass is activated when Stripe confirms the payment and is valid until 30 days after the end of the Event (or after the start, if no end is set), and in any case no later than 12 months from purchase. If the date of the Event changes, the expiry is recalculated on the new date, always within the 12 months. After expiry the Event remains available for viewing and export, without changes, for a further 90 days; then the Pass no longer gives any feature and the Event follows the limits of the Account's Plan. A Pass can be bought up to 30 days after the end of the Event.

• d) No renewal. The Pass does not renew and involves no later charges. For another Event a new Pass is bought.

• e) Payment and document. Payment is made once through Stripe; the Customer receives the Stripe receipt of Section 3.5, letter b).

• f) During the Beta the Pass is not needed and is not sold: all available features are free (Section 3.6).

• g) Immediate activation and withdrawal. The Pass is sold only with immediate activation: the Consumer asks for the Pass to be activated immediately and acknowledges that, once it is activated, they lose the right of withdrawal (Section 7.6). The refunds for failure to activate, double charges and lack of conformity of Section 7.6, letter f) remain. The guarantee of Section 7.5 does not apply to the Pass.

4.1 Purchase Process

The purchase process takes place entirely online through the Platform:

• 1. Plan or Pass selection: the Customer chooses the desired Plan on the pricing page, or the Pass and the Event it refers to (Section 3.8);
• 2. Account creation or login: if not registered, the Customer creates an Account; if already registered, the Customer logs in;
• 3. Details for the receipt or invoice: the Customer provides name or company name, address, tax code or VAT number and, for Business Customers, from the opening of the Seller's VAT number (Section 3.5), the SDI code for electronic invoicing;
• 4. Payment method: credit or debit card, SEPA or bank transfer (for annual Business plans);
• 5. Order summary: the system shows the complete order summary with price, plan, duration, renewal and withdrawal conditions before confirmation;
• 6. Confirmation and payment: the Customer confirms with the button indicating the obligation to pay ("Confirm and Pay") and the payment is processed through Stripe;
• 7. Order confirmation: the Seller sends a confirmation email to the registered address.

4.2 Conclusion of the Contract

The subscription or Pass purchase contract is concluded when the Seller sends the Customer the order confirmation by email. The confirmation includes: a summary of the Plan or Pass purchased (with the Event the Pass refers to and its expiry), for a Consumer buying a Pass the confirmation of the express consent to immediate activation and of the acknowledgement of the loss of the right of withdrawal (Section 7.6, letters b and c), the subscription start date, the amount charged and a link to the receipt issued through Stripe or, from the opening of the Seller's VAT number, to the invoice (Section 3.5).

4.3 Pre-Contractual Information

Before the contract is concluded, under Article 49 of Italian Legislative Decree No. 206/2005 (for Consumers) and Article 12 of Italian Legislative Decree No. 70/2003 (for all Customers), the Seller provides the following information:

• identity, address and contact details of the Seller;
• main characteristics of the service;
• total price, with an indication of the applicable tax regime (Section 3.5);
• payment and renewal conditions;
• right of withdrawal (for Consumers) and related procedures, with the withdrawal form (Annex 1);
• duration of the contract.

4.4 Language of the Contract

The contract may be concluded in Italian or in English, at the Customer's choice. In case of any discrepancy between the versions, the Italian version prevails.

4.5 Storage of the Contract

The Seller stores the concluded contract and makes it accessible to the Customer in the Account's reserved area, "Subscription" section.

5.1 Accepted Payment Methods

The Seller accepts the following payment methods:

For all plans:

• credit card (Visa, Mastercard, American Express);
• debit card (Visa Debit, Mastercard Debit);
• SEPA direct debit (for customers with a bank account in the SEPA area).

Only for annual plans and Business plans (on request):

• bank transfer. To pay by bank transfer, write to info@playtheevent.com to receive the bank details and payment reference. The subscription is activated once the transfer is received (normally 3-5 working days).

5.2 Payment Processing

Card and SEPA payments are processed through Stripe, a payment service provider certified PCI DSS Level 1. Card details are never stored on the Seller's servers; Stripe fully manages the security of payment data. By entering payment details, the Customer accepts Stripe's terms of use available at stripe.com.

5.3 Charging and Payment Document

The subscription is charged:

• for monthly plans: on the subscription start date and then every month, on the same date;
• for annual plans: on the subscription start date and then every year, on the same date;
• for add-ons: upon activation and then at the same frequency as the base plan;
• for the Pass: once, at purchase (Section 3.8).

The receipt under Section 3.5 is issued by Stripe at the time of the charge, sent by email and available in Stripe's payment portal. From the opening of the Seller's VAT number an invoice is issued, and Business Customers with an Italian VAT number receive it in electronic format through SDI (Section 11).

5.4 Payment Security

All payments take place over a secure HTTPS connection. Payment data are encrypted in transit and at rest at Stripe. The Seller never has access to the full card details (number, CVV), only to payment identifiers provided by Stripe.

5.5 Currency

All prices are in Euro (EUR). For Customers with a payment method in another currency, any conversion is applied by the provider of the payment method at its own rates.

6.1 Term of the Subscription

Paid plans have a monthly or annual term, at the Customer's choice at the time of purchase. The term runs from the date of activation of the subscription. The Pass has the term of Section 3.8, letter c), and does not renew: Sections 6.2 and 6.3 do not apply to the Pass.

6.2 Automatic Renewal

The subscription renews automatically on expiry, for a period equal to the one initially chosen, unless the Customer cancels in accordance with Section 9.2.

The Customer receives a renewal notice by email:

• for monthly plans: at least 5 days before renewal;
• for annual plans: at least 30 days before renewal.

The notice states the amount that will be charged and the instructions for cancelling the renewal.

6.3 Turning Off Automatic Renewal

The Customer may turn off automatic renewal at any time from the Account settings ("Subscription" section) or by writing to info@playtheevent.com. The change takes effect from the next billing cycle.

6.4 Moving from the Beta to Payment: No Automatic Charge

Free use during the Beta does not automatically convert into a paid Subscription. The sales contract is concluded, in accordance with Section 4, only when the Customer, after the end of the Beta or during the notice period, chooses a Plan and confirms the order with an explicit action, after seeing the price, any discount (Section 3.7), duration, automatic renewal and withdrawal conditions. Silence, continued use of the Platform or a payment method registered during the Beta do not count as an order or as consent to a charge. The automatic renewal in Section 6.2 applies only to Subscriptions concluded in this way. The Consumer's right of withdrawal (Section 7) runs from the conclusion of the paid contract; use of the Platform during the Beta does not reduce it.

7.1 Right of Withdrawal

Under Articles 52-58 of Italian Legislative Decree No. 206/2005, the Consumer has the right to withdraw from the contract within 14 days of its conclusion (the date of the order confirmation), without giving any reason and without incurring any costs.

7.2 Exclusion of the Right of Withdrawal

Under Article 59(1)(a) of Italian Legislative Decree No. 206/2005, the right of withdrawal is excluded only for services fully performed within the withdrawal period, where performance began with the Consumer's express consent and acknowledgement that they will lose the right of withdrawal once the contract has been fully performed. Accessing the Platform during the withdrawal period does not, by itself, cause the loss of the right of withdrawal. For the Single-event Pass, Article 59(1)(o) of Legislative Decree 206/2005 applies instead, under the conditions of Section 7.6.

7.3 How to Exercise the Right of Withdrawal

To exercise the right of withdrawal, the Consumer sends an explicit statement of their decision to withdraw from the contract before the withdrawal period expires:

By email: info@playtheevent.com
By post: Federico Calò, Viale Italia 292, 73010 Soleto (LE), Italy

The Consumer may use the withdrawal form attached to these GTCS (Annex 1), but is not obliged to, or may send a free-form statement containing:

• first name and surname;
• the Account email address;
• the date of conclusion of the contract;
• the Plan purchased;
• the statement of their wish to exercise the right of withdrawal.

The Seller acknowledges receipt of the withdrawal statement by email without delay.

7.4 Effects of Withdrawal

If the right of withdrawal is validly exercised, the Seller refunds all payments received from the Consumer for the contract without undue delay and in any case within 14 days of the date on which the Seller is informed of the decision to withdraw. The refund is made using the same means of payment used by the Consumer for the initial transaction, unless otherwise agreed, and at no cost to the Consumer.

7.5 30-Day "Satisfied or Refunded" Guarantee

Regardless of the statutory right of withdrawal, the Seller offers all Customers (Consumers and Business Customers) a refund guarantee within 30 days of the purchase of the first annual subscription, without having to give a reason. This commercial guarantee is in addition to the Consumers' statutory right of withdrawal (14 days) and also applies to Business Customers, who have no statutory right of withdrawal.

The 30-day guarantee applies:

• only to the first purchase of a paid annual plan;
• not to renewals;
• not to monthly plans (which can be cancelled before the next renewal);
• not to free plans;
• not to add-ons purchased separately;
• not to the Single-event pass (Section 3.8), for which Section 7.6 applies.

To request a refund within 30 days, write to info@playtheevent.com.

7.6 Single-event Pass: Immediate Activation and Withdrawal

• a) What is bought. The Pass is digital content supplied on a non-tangible medium: the features of Section 3.8 on the chosen Event, made available in the Account as soon as Stripe confirms the payment.

• b) Consent to immediate activation. The Pass is sold only with immediate activation. Before confirming the order the Consumer finds a box that is not pre-ticked with the text: "I ask for the pass to be activated immediately and I acknowledge that, once it is activated, I lose my right of withdrawal". Without the box ticked the Pass order cannot be confirmed.

• c) Confirmation on a durable medium. The order confirmation email (Section 4.2) states the express consent and the acknowledgement of letter b), with the date on which they were given (Article 51(7)(b) of Legislative Decree 206/2005).

• d) No withdrawal after activation. With the consent and acknowledgement of letter b) and the confirmation of letter c), once the Pass is activated the Consumer does not have the right of withdrawal of Section 7.1 (Article 59(1)(o) of Legislative Decree 206/2005; Article 16, first paragraph, point (m) of Directive 2011/83/EU, as amended by Directive (EU) 2019/2161). For this reason the Pass provides for no refunds in proportion to the days of validity.

• e) If one of the conditions is missing. If the confirmation does not state the consent and the acknowledgement, or if the Pass was activated without them, the Consumer keeps the right of withdrawal for 14 days from the conclusion of the contract, in the manner of Section 7.3, and receives a refund of the full price under Section 7.4, with no cost for the use made in the meantime (Article 57(4)(b) of Legislative Decree 206/2005). After withdrawal the Pass is closed and the Event stays in the Account with the limits of its Plan.

• f) Refunds that always remain due. Losing the right of withdrawal does not affect the Consumer's other rights:

• failure to activate: if the Pass is not activated on the chosen Event, the Consumer asks the Seller to activate it; if the Seller does not activate it within a reasonable time, or refuses to do so, the Consumer may terminate the contract and the Seller refunds the full price (Article 135-septiesdecies of Legislative Decree 206/2005);
• double charge: if the same Pass was charged more than once by mistake, the Seller refunds every extra charge;
• lack of conformity: if the Pass does not work as described, the Consumer has the remedies of Section 10.2, that is bringing it into conformity, a proportionate price reduction or termination of the contract with a refund (Articles 135-octies et seq., in particular Article 135-octiesdecies, of Legislative Decree 206/2005).

Requests are sent to info@playtheevent.com; the refund is made without undue delay, using the same means of payment used for the purchase and at no cost to the Consumer.

• g) Business Customers. The withdrawal of Section 7 concerns Consumers only. For failure to activate and double charges under letter f) the Seller also refunds Business Customers.

8.1 Upgrade

The Customer may move to a higher-level Plan at any time from the Account settings.

Calculation of the upgrade cost:

• the fee for the new Plan is charged immediately;
• the remaining credit of the previous Plan (pro rata for the unused period) is deducted from the amount of the new Plan;
• the new billing cycle starts from the date of the upgrade.

Example: if the Customer has a monthly plan at €9.99 activated 15 days earlier and moves to a plan at €19.99, they pay €19.99 immediately less about €5.00 of remaining credit, i.e. about €14.99.

8.2 Downgrade

The Customer may move to a lower-level Plan at any time from the Account settings.

Effects of the downgrade:

• the downgrade takes effect at the end of the current Billing Cycle;
• until then the Customer keeps access to the features of the current Plan;
• no refund is given for the remaining period of the current Plan;
• from the date of the downgrade, features exceeding the limits of the new Plan become inaccessible; data are not deleted for 90 days, and the Customer can restore them with a new upgrade.

Excess data after the downgrade: if at the time of the downgrade the Customer exceeds the limits of the new Plan (for example, they have 20 active events and the new Plan allows 10), the excess data become inaccessible but are not deleted. The Customer has 90 days to export them or upgrade.

8.3 Switching between Private and Business Plans

Switching between categories (from Private to Business and vice versa) is possible and follows the upgrade and downgrade rules described above. Switching from Business to Private is treated as a downgrade, and the data of Business-only features (for example multi-user and roles) are suspended.

9.1 Suspension for Non-Payment

In case of non-payment of the fee due, the Seller:

• a) sends a notice by email within 3 days of the non-payment, inviting the Customer to settle;
• b) after 7 days of non-payment, suspends access to the Platform (Account frozen, data kept);
• c) after 14 days of non-payment, limits the Account to viewing and exporting data, with loss of the paid features, since after the Beta there is no free Plan;
• d) after 60 days of non-payment, terminates the contract, with deletion of data in accordance with Section 12 of the Terms and Conditions of Use.

In case of technical problems with the payment (for example an expired card or insufficient funds), the Seller automatically retries the charge up to 3 times over 7 days.

9.2 Cancellation by the Customer

The Customer may cancel the subscription at any time:

• from the Platform: "Subscription" section, "Cancel subscription" command;
• by email: by writing to info@playtheevent.com.

Cancellation takes effect at the end of the current Billing Cycle. The Customer keeps access to the Services until the end of the cycle already paid for. No refunds are given for the remaining period, except as provided by the 30-day guarantee (Section 7.5) and by the Consumer's right of withdrawal (Section 7.1).

9.3 Termination for Breach

The Seller may terminate the contract with immediate effect, under Article 1456 of the Italian Civil Code (express termination clause), in the following cases:

• a) serious or repeated breach of the Terms and Conditions of Use (in particular fraud, breach of the rules on prohibited content, attempted unauthorised access to third-party systems);
• b) use of the Platform for unlawful purposes;
• c) provision of false data during registration or purchase;
• d) insolvency or insolvency proceedings against the Business Customer.

In case of termination for breach by the Customer, the Seller is not required to refund fees already paid, without prejudice to the mandatory rules protecting Consumers.

9.4 Discontinuation of the Service

The Seller may discontinue the Platform with at least 90 days' notice, given to all Users by email. In case of discontinuation of the Service, the Seller refunds pro rata the fee relating to the unused period.

10.1 Conformity of the Service

The Seller warrants that the Services conform to the description given on the pricing page and in these contractual documents and are provided with appropriate professional diligence.

10.2 Legal Guarantee of Conformity for Consumers

Under Articles 135-octies et seq. of Italian Legislative Decree No. 206/2005, introduced by Italian Legislative Decree No. 173 of 4 November 2021 (implementing Directive (EU) 2019/770 on contracts for the supply of digital content and digital services), in case of lack of conformity of the Service the Consumer is entitled to have the service brought into conformity, to a proportionate reduction of the price or to terminate the contract, on the conditions laid down by those rules.

The Seller is liable for any lack of conformity that occurs or becomes apparent during the period in which the Service is supplied under the contract.

10.3 Warranty Limitations for Business Customers

Towards Business Customers the Seller gives no warranties other than those expressly provided in these contractual documents. In particular, it does not warrant that the Service is suitable for specific needs not described in the standard features.

10.4 Exclusions

The Seller is not liable for:

• malfunctions caused by actions of the Customer or of unauthorised third parties;
• loss of data caused by the User's conduct (for example an accidental deletion);
• unavailability of the Service caused by force majeure;
• the results of ML/DL analyses, which are indicative and do not constitute professional advice.

The mandatory rules protecting Consumers and liability for wilful misconduct or gross negligence remain unaffected.

10.5 Service Availability

The Seller makes no numerical availability commitment for any Plan. Availability commitments will be published once the availability of the Platform can be measured, in accordance with Section 10 of the Terms and Conditions of Use.

11.1 Electronic Invoicing Obligations in Italy

Under Italian Legislative Decree No. 127 of 5 August 2015, as amended by Article 1(909) of Italian Law No. 205 of 27 December 2017 and subsequent amendments, electronic invoicing through the Exchange System (SDI) is mandatory for transactions between Italian VAT-registered persons.

The Seller issues electronic invoices in XML format (FatturaPA) to all Business Customers with an Italian VAT number, transmitted through SDI.

11.2 Data Required for Electronic Invoicing

Business Customers with an Italian VAT number provide at the time of purchase:

• VAT number;
• tax code;
• full company name;
• full registered office address (street, postcode, city, province);
• SDI code (7-character alphanumeric recipient code) or, alternatively, a certified email (PEC) address enabled to receive electronic invoices.

The SDI code or PEC address is entered in the "Billing Details" section of the Account before purchase.

11.3 Foreign Customers (EU and Non-EU)

EU Business Customers (non-Italian): the invoice is issued without VAT with the wording "Reverse charge" under Article 7-ter of Italian Presidential Decree No. 633/1972. The Customer accounts for VAT in their own country.

Non-EU Business Customers: the invoice is issued without VAT under Article 7-ter of Italian Presidential Decree No. 633/1972 (outside the scope of VAT for services supplied to persons not established in the EU).

EU Consumers (non-Italian): the OSS (One Stop Shop) scheme applies under Articles 74-quinquies et seq. of Italian Presidential Decree No. 633/1972, with the VAT rate of the Consumer's country of residence.

11.4 Retention of Invoices

Invoices issued are kept by the Seller in electronic format for 10 years under Article 39 of Italian Presidential Decree No. 633/1972. The Customer may download a copy at any time from the Account's reserved area.

12.1 Precedence of These Conditions

These GTCS apply in full to contracts with Business Customers. The Business Customer's general purchasing conditions do not apply, unless expressly accepted in writing by the Seller.

12.2 Data Processing Agreement (DPA)

A Business Customer that uses the Platform to process personal data of third parties (employees, customers, event participants) enters into a data processing agreement with the Seller under Article 28 of Regulation (EU) 2016/679 (Data Processing Agreement). The Seller makes it available on request at info@playtheevent.com, before the contract is concluded. For the data of buyers of tickets the Organiser sells through the Platform, on any Plan, Section 5.10.12 of the Terms and Conditions of Use applies; for a Business Customer that has concluded the DPA, the DPA prevails.

12.3 Enterprise and Custom Plans

For Enterprise and Custom plans, the specific conditions (prices, service levels, features, integrations) may be set out in a specific contract negotiated between the parties, which supplements and may derogate from these GTCS. In case of conflict, the conditions of the specific contract prevail.

12.4 Assignment of the Contract

The Seller may assign the contract to third parties in case of transfer of the business or its contribution to a company, subject to 30 days' notice to the Business Customer. The Business Customer may assign the contract only with the Seller's prior written authorisation.

12.5 Confidentiality

Commercial, technical and financial information exchanged between the parties under the contract is confidential and may not be disclosed to third parties without the other party's prior written consent, unless required by law.

13.1 Mandatory Protections

These GTCS do not affect the mandatory protections provided by Italian Legislative Decree No. 206/2005 (Italian Consumer Code). In case of conflict between the GTCS and the provisions of the Italian Consumer Code, the latter prevail.

13.2 Pre-Contractual Information

Before the contract is concluded, the Seller provides the Consumer, in a clear and comprehensible manner, with the information required by Article 49 of Italian Legislative Decree No. 206/2005, including information on the right of withdrawal (Section 4.3).

13.3 Confirmation of the Contract

The Seller provides the Consumer, on a durable medium (email), with confirmation of the concluded contract within a reasonable time and in any case before the supply of the service begins, with all the information under Article 49 of Italian Legislative Decree No. 206/2005.

13.4 Alternative Dispute Resolution (ADR)

The Consumer may use the alternative dispute resolution (ADR) procedures provided for by the Italian Consumer Code before going to court. At the date on which these GTCS take effect, the Seller does not adhere to any ADR body; this does not deprive the Consumer of the possibility of turning to the competent mediation bodies.

13.5 Unfair Terms

Under Articles 33-38 of Italian Legislative Decree No. 206/2005, terms of contracts with Consumers are void if, contrary to the requirement of good faith, they cause a significant imbalance in the parties' rights and obligations arising under the contract to the detriment of the Consumer.

14.1 Attempt at Settlement

Before going to court, the parties undertake to attempt to settle any dispute amicably within 30 days of the written notice of the complaint sent to info@playtheevent.com. For the Consumer, this attempt is not a condition for bringing proceedings.

14.2 Jurisdiction for Business Customers

For disputes with Business Customers, the Court of Lecce (Tribunale di Lecce), the court of the Seller's place of residence, has exclusive jurisdiction.

14.3 Jurisdiction for Consumers

For disputes with Consumers, the court of the place of residence or domicile of the Consumer has jurisdiction, under Article 66-bis of Italian Legislative Decree No. 206/2005.

14.4 Governing Law

The contract is governed by Italian law. For Consumers, the mandatory consumer protection rules of the Consumer's country of residence remain unaffected where they offer greater protection.

15.1 Changes to the GTCS

The Seller may amend these GTCS. Amendments are notified at least 30 days in advance by email and by a notice on the Platform. Amendments apply to contracts entered into after they take effect. For ongoing contracts, a Customer who does not accept the amendments may withdraw within 30 days of their entry into force.

15.2 Severability

If a clause of the GTCS proves invalid or unenforceable, the remaining clauses remain fully in force.

15.3 Supplementary Contractual Documents

These GTCS must be read together with the following documents, published on playtheevent.com, which form part of the contract:

• Terms and Conditions of Use (playtheevent.com/en/legal/terms-of-service);
• Beta Terms, for as long as the Beta lasts and for the discount under Section 3.7;
• Privacy Policy (playtheevent.com/en/legal/privacy-policy);
• Cookie Policy (playtheevent.com/en/legal/cookie-policy);
• for Business Customers, the data processing agreement under Section 12.2.

In case of conflict between these GTCS and the Terms and Conditions of Use, the GTCS prevail on matters relating to sale and payment; on all other matters the Terms and Conditions of Use prevail.

15.4 Registration of Contracts

Contracts concluded through the Platform are not subject to mandatory registration, unless otherwise provided by law.